Introduction to Duty of Care in Health Essay

1.1 Duty of assistance is your responsibilities and legal obligations of an psyche or organisation. We must adhere to a standard of reasonable tutelage in our work role.1.2 The duty of care affects my work role as it is a requirement that I am aware of the policies and parts in crop within my department and in the Trust as a whole. It is of the essence(predicate) that I participate in regular training events to ensure my friendship of these policies and procedures is germane(predicate) and up-to-date. This includes manual handling, fire safety, safeguarding, clinical skills, infection prevention and development governance.2.1 Dilemmas that could arise between the duty of care and an individuals rights in my role are if a patient were to divulge information of abuse, I would have a duty to pass this information on to relevant module members even if the patient told me in confidence. If a member of ply was doing something that could compromise the care of a patient, it would be my duty to report much(prenominal) behaviour to management. Also, if I was asked to do something that I was not competent at doing or using a piece of equipment in an unsafe way, it would be my duty and my individual right to refuse as it could result in harm to a patient, myself or colleague.2.2 I would be able to maturate additional support and advice about how to break apart such dilemmas by talk of the town to my line music director. If the dilemma involved a colleague and I theme there could be negative attitudes against me, there is a whistleblowing policy in place. If the dilemma was concerning safeguarding, I could talk to the safeguarding team about my concerns. I could alike use InSite to look at policies and procedures and I could speak to senior members of staff. incur moreexplain what it means to have a duty of care in own work role nvq3.1 If someone is making a complaint to you or has asked to speak to someone about making a complaint, it is important to st ay calm, be polite and listen to them, there may be a way of resolving the issue without making a formal complaint. Do not be patronising or sarcastic, applyt quote policies or lose your temper.3.2 The main points of touchd procedure for handling complaints are Listen carefully and show empathy. Confirm and agree the detail of the complaint. Record the complaint formally using the verbal complaint record and ensure a copy is passed on to your line manager and the complaints office. Be alert to confidentiality issues seek consent as necessary. Always carry an apology this is not acceptance of liability. Confirm what you will be doing to resolve the complaint. If the complaint will be more withdrawly managed by another(prenominal) member of staff, explain this to the complainant and hand over to the appropriate staff member. Agree the timeframes within which you will be reporting back to the complainant Within the target of 48hrs. Respond to the complainant within the agreed timescale. record clearly the detail of any action that will be taken as a result of the complaint. Should the complainant request a write response, ensure your line manager is aware and response action, as appropriate agreed with the complaints office. Facilitate implementation of any agreed action.